Freightquote at C.H. Robinson

Freightquote is a web app that helps small businesses ship freight. They can book space on a truck and have their freight picked up and shipped.

Software Engineer II

Architected and developed a high-volume, C#/Kafka microservice that automated outbound customer reactivation calls, converting a manual workflow into a scalable, headcount-independent system
Developed a full-stack, event-driven automation system for missed-pickup triage by integrating an LLM agent to infer root cause from unstructured event logs
Led development of an internal React UI for human-in-the-loop LLM validation, adding robust filtering/sorting capabilities while providing controls to dynamically enable full automation for high-confidence classifications
Accelerated UI delivery across teams by contributing components and documentation to the internal React component library

Led full-stack development (React/C#) of the truckload quoting flow, expanding service offerings and enabling acquisition of new customers
Reduced inbound customer call volume by designing and shipping a self-service shipment damage claims form, improving customer experience and operational efficiency
Designed and implemented a flexible, tiered promo code system that increased order volume while protecting margins on discounted orders

Integrated the first same-day LTL carrier into the Freightquote application, expanding time-sensitive logistics capabilities
Improved application stability and reliability by diagnosing and resolving critical bugs across TypeScript/React frontends and C#/.NET backends